Debt Collection

A company discovers that prominently identifying customers with overdue debts produces substantially higher repayment rates. The debts are valid, but the practice causes significant embarrassment.

• 60% chose: Use the more effective collection method. (18 people)
• 40% chose: Keep individual debt status private and accept lower recovery. (12 people)

30 decisions from real people on Resonant. Figures refresh every night at midnight (UTC).

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